The ITAS Technical Support Team is available to assist online faculty and their online students with issues related to their Bama By Distance online course. Tech Support can be reached via the online help desk or by phone. See below for contact information and hours of operation.
To contact the technical support team, visit the online help desk or call 866-205-1011 or (205) 348-9157.
The College of Continuing Studies tech support office will be closed, beginning at 5:00 p.m. (Central Time) on Friday, January 18 in observance of the Martin Luther King, Jr. Holiday weekend. The office will re-open at 8:00 a.m. (Central Time) on Tuesday, January 22. If you have technical support issues, please submit a ticket to the online help desk and the tech support team will respond to your issue as soon as possible.
Monday - Thursday, 8:00 a.m. - 8:00 p.m. CST
Friday, 8:00 a.m. - 5:00 p.m. CST
Sunday, 1:00 p.m. - 6:00 p.m. CST
The technical support office is closed during official UA holidays.
Students and instructors can submit tech support requests at the online help desk 24 hours a day, 7 days a week.
Students and instructors can also contact tech support by clicking the support link found in their online course.
Occasionally, the tech team may need to view your computer screen remotely. If a tech support representative directs you to access TeamViewer, please select either the Mac or Windows version located below to run the appropriate applet. When prompted, give the ID# to the technician.